This is a wonderful opportunity for an enthusiastic ICT Technician to join our thriving and successful school to assist us in achieving even greater success.
The school has been through change in recent years including joining the Lighthouse Schools Partnership (LSP) Multi Academy Trust alongside several of our feeder primary schools and Gordano and Backwell
secondary schools. Through this we are developing work of a mutually beneficial nature.
The school has a distinctive character and ethos which is unashamedly child-centred and emotionally intelligent in the way relationships are managed between staff, parents, students, and governors. The school has a House system at the heart of its culture with vertical tutoring as a key facilitator. There are four houses - Bilbie, Hauteville, Moreton and Rodney.
JOB PURPOSE
The postholder will undertake a wide range of IT support duties in all areas of the school. These duties will include hardware and software support, teaching/learning support to staff and students, and technical support
for the School’s Information and Management System (SIMS). Working hours are based on a rota to cover the opening hours of the ICT Support Department (8am to 5pm).
THE POST
To provide specialist technical and administrative support, practical assistance and advice to staff and students of the school.
The post is for 37 hours per week and is an all year round contract. Actual hours of work will be agreed with the Network Manager, possibly to include adhoc evening or weekend working as required for essential maintenance or development work, thereby minimising network downtime during the school day.
RESPONSIBILITIES
- Assist in the maintenance and daily monitoring of the efficient operation of the school’s computer network system, other computers and associated equipment
- Provide support and advice through the helpdesk to students and staff on the effective use of hardware and software. Ensure issues are resolved in a timely manner and with minimal disruption to learning
- Ensure that agreed helpdesk Service Level Agreements and targets are met
- Maintain and record an up-to-date inventory of hardware and software, including warranty, licensing and servicing agreements for auditing purposes
- Maintain and update technician setup notes as tasks are completed
- Provide technical support for the School's Information & Management System (SIMS)
- Administer the school’s Active Directory Infrastructure, Azure AD, Office 365, e-mail and website portals
- Administer any necessary repair and maintenance arrangements and to arrange the purchase of consumable stock, as required
- Meet regularly with the Network Manager to discuss the development of ICT in relation to the school’s strategic plan. To include both equipment and curriculum considerations
- Attend relevant training courses and to be aware of current developments in ICT
- Provide cover for the Network Manager during holiday periods (as a shared responsibility within the team)
- Manage installation, repair and configuration of components, peripherals and software across file/application servers and clients
- Provide help, advice and guidance on technology developments to improve ICT provision and ICT support service delivery within the school
- Ensure the security of all information held on the computer systems is maintained in line with the Data Protection Act, School Policy, Virus Protection Policy and other mandatory regulations
- Be aware of, comply with, and enforce, policies and procedures relating to child protection, security and confidentiality, reporting all concerns to an appropriate person in line with the school’s Acceptable Use Agreements
- Maintain confidentiality at all times in respect of school-related matters and to prevent the disclosure of confidential and sensitive information in line with the principles of Data Protection
A completed Application Form, together with a letter of application, should be sent to the Headteacher by 9am Monday 30 January 2023.
The Lighthouse Schools Partnership – Chew Valley School is committed to safeguarding and promoting the welfare of children and young people and expects all in our community to share this commitment. Suitability to work with children and young people will form part of the selection process. As part of the shortlisting process an online search will be carried out. All appointments will be subject to vetting, including an enhanced DBS check.
We are also committed to creating a diverse and inclusive workplace and welcome applications from all suitably qualified candidates, particularly those from underrepresented groups.