37 hours per week, permanent
£27,286 - £29,819 per annum
We have an exciting opportunity for 2nd Line IT Technician to join our IT Department here at our York campus.
Askham Bryan College is a specialist land-based college based across the North of England with centres in York, Middlesbrough, Saltaire, Wakefield and Newcastle.
We offer a wide-ranging curriculum to our Further Education students, including Arboriculture, Horticulture, Agriculture, Animal Management, Countryside and the Environment, Engineering, Equine, Floristry, Motorsport, Professional Tree Surgery, Outdoor Adventure Sport, Sports Development, Coaching and Fitness and Uniformed Public Services.
The role will handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries.
The successful candidate will provide technical hardware and software support across all departments within the college. The ideal candidate will have previous experience in a 2nd line role supporting an internal Microsoft Windows Network as well as a 365 hosted environment.
The candidate will have previous 2nd line experience and will have an understanding of DHCP, DNS, Active Directory and Microsoft 365.
We define the values and qualities that we require from our people using the Askham Bryan College DNA. Hardwired in to what we do, our DNA strands ensure that all colleagues are committed to delivering with purpose, taking ownership, building trust and always learning.
We offer an inclusive, dynamic, challenging and rewarding place to work.
Our colleagues enjoy a range of generous benefits including 35 days annual leave in addition to bank holidays, ample free parking, canteen facilities, support for continuous professional development, Local Government Pension and a range of employee benefits as well as the opportunity to work within spectacular grounds.
Successful applicants will be required to undertake an enhanced DBS check.
For more information, please refer to the Job Description and person specification.
The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
The successful candidate will be expected to undertake an enhanced DBS.
Please be aware that it is a criminal offence to apply for this role if you are barred from engaging in regulated activity in connection to children.
Closing Date: 9.00am 30th September 2022
Interview Date: tbc
The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff, volunteers and partners to share this commitment.
The Governors and Staff at Askham Bryan College regard each learner as a unique individual and therefore seek to support learner development in ways, which will foster security, confidence and independence. We recognise that high self-esteem, peer support, a secure College environment and clear lines of communication with trusted adults helps all young people and adults particularly those at risk or suffering abuse. These are regarded as central to the wellbeing of the individual and are therefore seen to be an intrinsic part of all aspects of the curriculum and ethos.