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Learner and Customer Services Advisor

St George's Road, Bristol, Bristol, BS1 5UA
City of Bristol College
Full Time
Salary: £19,960 - £21,404
31st January 2023
Start Date
As soon as possible
22nd February 2023 12:00 AM
Contract Type
Job ID
Job Reference
Start date
As soon as possible
  • Contract type: Permanent
  • NQTs Considered:
  • Job ID: 1306046

Salary: £19,960 - £21,404

Contract: Permanent, Full-Time 37 hours- Part time hours will be considered and also a job share

Location: Roles available at College Green, South Bristol Skills Academy & Parkway/AEC

There’s never been a better time to join the fantastic team here at City of Bristol College, with recent investment in our already outstanding teaching facilities the College has a great deal on offer for both staff and students. We have an exciting new opportunity for an enthusiastic and proactive team member.

We are seeking to appoint a number of enthusiastic and proactive Learner & Customer Service Advisors to be based at either our College Green Centre in the centre of Bristol, South Bristol Skills Academy and our Parkway Centre.

About the role:

You will work as part of our Hub delivering customer services and advice and guidance to prospective and current students.  Services are delivered, whether in person, by telephone or electronically, ensuring that learners are provided with appropriate information to access learning opportunities. You will efficiently deliver key Hub Services, to create an environment where high standards of customer service are cultivated and celebrated. You will also be responsible for promoting the Hub as a one stop shop for student support, referring onwards appropriately to specialist services and supporting the HE Admissions process.

You must have a good level of general education to A-level or above, and must have excellent administrative and customer service skills. You will be a confident user of IT and use this to efficiently deliver services and access information. Ideally you will also have a recognised qualification in Advice and Guidance or equivalent. You should also have a good working knowledge of the Further and Higher Education sectors.

What we offer:

  • A generous holiday entitlement of 26 holiday days (plus bank holidays and 10 closure days)
  • Membership to the Local Government Pension Scheme with employer contributions of 16.1 %
  • Up to 30% off courses with the University of the West of England
  • Great discounts on hair and beauty treatments offered on site
  • Family-friendly policies including flexible working, compassionate leave, enhanced maternity, paternity and adoption leave, parental leave and job share
  • Excellent facilities including study centres, City Salon, multi-faith prayer rooms, bike storage, City Restaurant (situated at College Green and at SBSA), refectories
  • Cycle to work scheme
  • A variety of online shopping discounts and offers and cash health plan
  • Plus a supportive package to ensure continuous professional development.

About us:

At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level.  We provide education and training to approximately 12,000 students each year. The College is made up of five centres across Bristol and each centre offers excellent, well-equipped, purpose-built facilities. In addition, we have a wide range of community partners allowing us to offer courses in venues across the city. More information about the College can be found on our website. 

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed.  We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We are also committed to becoming a Trauma informed setting. We recognise that some of our students have experienced adversity and Trauma and that for some, these experiences may be an ongoing part of everyday life. With this awareness a Trauma Informed approach is embedded in how we work in all departments across the college and this is enhanced by regular staff training and support.

City of Bristol College is committed to safeguarding children and vulnerable adults. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. A copy of our Safeguarding Policy can be found on the College website. 

Please see our Job Description, Person Specification, Conditions of Service and Applicant information for more information.  

Closing date: Tuesday 21st February 2023 (midnight)

Interview date: TBC


Safeguarding Statement:

City of Bristol College is committed to safeguarding children and vulnerable adults. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. Further information will be sent to all prospective staff as part of the application process.

A copy of our Safeguarding Policy can be found on the College website. 

City of Bristol College

City of Bristol College