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Student Support Administrator

FoundationCampus, Cambridge Education Group, Johnson Building, Chester Road, Sunderland, Tyne and Wear, SR1 3SD
ONCampus Sunderland
Full Time
30th November 2022
Start Date
To be confirmed
12th December 2022 12:00 AM
Contract Type
Job ID
Job Reference
Start date
To be confirmed
  • Contract type: Permanent
  • NQTs Considered:
  • Job ID: 1291468

Student Support Administrator

Who are we looking for?

We have a new opening for a new Student Support Administrator to join our ONCAMPUS Sunderland centre. The role is on a full-time, permanent basis and it will be based in Sunderland, United Kingdom.

The Student Support Administrator is the first point of contact for students and is responsible for day to day enquiry handling for the Centres students. The Student Support Administrator will act as a referral point to provide students with support, guidance, information and impartial advice.

The post holder will work collaboratively with the Student Services Team to ensure high quality delivery of administrative and support services to stakeholders, both internally and externally. General administrative support, as required, will be part of the role and workloads will vary at different points in the academic cycle.

Do you have experience in customer service? Or maybe you have direct experience in working with and for students at university level. If yes, then this is a great opportunity for you!

Key responsibilities:

  • To be the first point of contact for student enquiries. Effectively responding to students, staff and visitor queries, in person and via phone or email, contacting relevant staff members when required.
  • Ensuring student details are up to date on ONCAMPUS systems and assisting the Student Services Team as required.
  • Supporting the wider team with duties to support the admission of students to the ONCAMPUS programme and progression of ONCAMPUS students to the partner university.
  • Providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures.

Key Skills we look for:

  • Excellent customer service skills (Essential)
  • Excellent communication skills (Essential)
  • Strong MS Office/IT skills (Essential)
  • Ability to manage workload and prioritise tasks effectively to achieve targets (Essential)
  • Good problem-solving skills (Essential)

About ONCAMPUS Sunderland

ONCAMPUS Sunderland is based on the campus of the University of Sunderland, one of the leading modern universities in the UK. The University of Sunderland is an innovative, forward-thinking university with high standards of teaching, research and support, which sits at the heart of one of the UK’s most up-and-coming cities. It has strong links with industry and business and works closely with some of the world’s leading companies.

Why will you love working here?

Working with our ONCAMPUS team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

What does ONCAMPUS do?

ONCAMPUS teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the UK, USA and mainland Europe. Since 2008, ONCAMPUS has helped thousands of students progress to their chosen university. ONCAMPUS is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.


  • Private Medical Insurance
  • Life Assurance cover
  • Competitive salary
  • Perkbox (includes hundreds of discounts)
  • Salary sacrifice car leasing Scheme from Tusker
  • Salary sacrifice Cycle to Work scheme
  • Salary sacrifice Technology Purchasing Scheme
  • Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
  • Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
  • Social committee – who organise fun events across the Company

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus 8 UK bank Holidays.

Safeguarding Statement:

Sunderland ONCAMPUS is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. We welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
ONCampus Sunderland

ONCampus Sunderland